Restriction
Formant
teleoperation
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Role
Product designer
Formant
Web application
Design ticket
As Formant evolved, the teleoperation system needed a redesign to enhance usability and fit into the platform’s new information architecture (IA)
Design thinking
Discovery:
The key challenges
The Discovery Phase focused on understanding user needs and identifying pain points within the existing teleoperation system. Key activities included:
User Interviews & Observation: Engaged with power users (operators), end users, and setup users to identify frustrations and unmet needs in the current system.
Competitive Analysis: Studied similar systems to benchmark best practices in teleoperation design.
Journey Mapping: Mapped user journeys to pinpoint friction points in navigation and usability.
System Review: Analyzed the existing system’s structure and performance data to uncover inefficiencies.
Design thinking
Definition:
Identifying the problem
In the Definition Phase, insights from the Discovery Phase were synthesized to clearly define the core problems and set the direction for the redesign. Key outcomes included:
Problem Statement:
Power Users (Setup Role): Power users who set up the system needed both configuration and viewing to happen in the same room. Previously, the system required them to configure, save, and then check the setup separately, which was counterintuitive and inefficient.
End Users: End users required controls that seamlessly fit into their workflow without disrupting the setup made by the power users. The old system didn’t allow for this flexibility, leading to workflow interruptions and user frustration.
Interface Flexibility & Industry Adaptability: Power users needed the ability to build a custom interface that could adapt to the unique needs of their use case. Each industry requires specific configurations for optimal operations, so it was important to allow power users to set up a UI that fits their specific requirements.
Design thinking
Develop :
Finding the solution
and communication
In the Design & Development Stage, the goal was to turn insights from the Definition Phase into a functional solution while incorporating the old system's configurations into the new design system. Key activities included:
Ideation: Brainstorming solutions for real-time configuration viewing, seamless controls for end users, and a flexible UI adaptable to various industries.
Bringing Old System Configurations Into the New System: Ensuring the old system’s configuration process fit into the new design system. For example, redesigning how buttons and tools were added, as the previous flow was inefficient.
Prototyping: Creating prototypes focusing on power user configurations, end user controls, and customizable interfaces.
Collaboration & Refinement: Working with developers to ensure the design was technically feasible and making adjustments for smooth implementation.
Finalization & Handoff: Finalizing the design and preparing specifications for development
Design thinking
Deliver :
Finding the solution
and communication
In the Deliver Stage, the focus was on finalizing the design and ensuring a smooth handoff to the development team for implementation. Key activities included:
Design Finalization: Finalizing all design elements, ensuring consistency with the new design system, and addressing any outstanding issues from user feedback and testing.
Detailed Specifications: Preparing comprehensive design documentation, including specifications for UI components, interactions, and workflows. This ensured the development team had clear guidelines to implement the solution.
Handoff to Development: Working closely with developers to hand off all design assets, including UI designs, interactions, and technical specifications.
Quality Assurance & Support: Supporting the development team during implementation by answering questions, providing additional assets, and ensuring the design vision was faithfully executed.
Post-Launch Evaluation: After launch, gathering feedback from users to evaluate the design’s effectiveness and making any necessary adjustments based on real-world use.
Impact
The new teleoperation feature has generated significant excitement among customers, even though it hasn't been released yet. Users who have previewed the solution are eagerly anticipating its launch, as it directly addresses their top pain points, particularly around real-time configuration viewing and seamless integration into their workflows.
